1. Introduction
This Privacy Policy describes how CogniLabs AI (“CogniLabs”, “we”, “our”, “us”) collects, processes, and protects personal
data in connection with:
Our AI-powered software solutions
Our enterprise automation platforms
Our social media publishing integration, including CogniLabsAI Social API
We are committed to protecting your data and complying with applicable data protection laws, including GDPR where applicable.
2. Who We Are
CogniLabs AI SIA, a limited liability company incorporated in Riga, Latvia, is the operator of the CogniLabsAI Social API and related AI-powered software services.
EU operations are supported by CogniLabs AI SIA, registered in Riga, Latvia.
UAE operations are supported by CogniLabs AI LLC, registered in Dubai, UAE.
For the purposes of data protection and Meta platform integrations, CogniLabs AI SIA acts as the primary data controller.
CogniLabs AI provides AI-driven automation, digital transformation, and intelligent workflow solutions for enterprise clients.
3. Data We Collect
A. Website Visitors
When you visit our website, we may collect:
IP address
Browser type and device information
Pages visited
Referrer URLs
Cookies and analytics data
This information is used to improve website performance and user experience.
B. Contact & Business Inquiries
When you submit a contact form or communicate with us, we may collect:
Name
Email address
Company name
Phone number (if provided)
Message content
This information is used solely to respond to inquiries and evaluate potential business engagements.
C. Client Platform & Software Services
For enterprise clients using our AI and automation services, we may process:
User account information
Configuration data
AI prompt inputs
Generated content
System logs
Operational metadata
We process such data strictly under contractual agreements with clients.
We do not sell or monetize client data.
D. Social Media Integration (CogniLabsAI Social API)
When a business connects Facebook or Instagram accounts to our platform:
We may access:
Facebook Page name and Page ID
Instagram Business Account ID
Access tokens required for publishing
Publishing metadata (post IDs, timestamps)
Permissions granted by the account administrator
We do NOT access:
Personal Facebook profiles
Private messages
Friends lists
Sensitive personal data
Data is accessed strictly for publishing and integration purposes.
4. Purpose of Processing
We process data to:
Deliver AI-powered services
Enable automation workflows
Publish user-approved social media content
Improve system security and reliability
Provide customer support
Comply with legal obligations
We do not use data for unrelated advertising or profiling.
5. Legal Basis for Processing
Where applicable under GDPR, processing is based on:
Contractual necessity
Legitimate business interests
User consent (where required)
Legal compliance obligations
6. Data Retention
We retain data only as long as necessary for:
Service delivery
Security and operational logging
Legal and contractual compliance
For social media integrations:
Access tokens are stored securely while integration is active
Tokens are invalidated when access is revoked
Minimal metadata is retained for audit and system integrity
7. Data Security
We implement appropriate technical and organizational measures, including:
HTTPS encryption
Secure cloud infrastructure
Role-based access control
Secure storage of credentials and tokens
Limited administrative access
Sensitive credentials are stored using secure infrastructure mechanisms.
8. Data Sharing
We do not sell personal data.
We may use trusted infrastructure providers (e.g., secure cloud hosting services) strictly for operational purposes.
All service providers are bound by confidentiality obligations.
9. International Data Transfers
Data may be processed in the EU and UAE depending on service configuration.
Where required, appropriate safeguards are implemented.
10. User Rights
Depending on applicable law, you may have the right to:
Access your personal data
Request correction
Request deletion
Restrict processing
Object to processing
Request data portability
We respond within 7 business days.
11. Revoking Social Media Access
Users may revoke CogniLabsAI Social API access at any time via:
Facebook → Settings → Business Integrations
Instagram → Settings → Apps and Websites
Upon removal, integration tokens become invalid and access ceases.
12. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be reflected by the “Last updated” date at the top of this page.
